Frequently Asked Questions (FAQ)

FAQ

If you can't find an answer to your question, feel free to ask using our 'Ask Your Question' form!

GENERAL QUESTIONS

Q1: How do I place an order?

Simply view the item you wish to purchase, select an appropriate color and size (if applicable), and click the 'Add To Cart' button. Follow the instructions and choose to check out as a guest or register an account. Registered customers need to log in to their account and follow the same process. Please note that in order to purchase from us, you will need to pay by credit/debit card, Apple Pay, Google Pay, After Pay, Gift Card, Bank Transfer, or with Cryptocurrency.

Q2: Can I contact you by phone?

Contacting us via our Contact Us page enables us to respond to your queries quickly and efficiently; however, if you would like to speak to someone directly then you can contact us by phone on +44 (0) 203 745 1019 or chat to us on WhatsApp +44(0)74210 40041.

Q3: Do you offer refunds?

We offer a full refund on items that are defective or incorrect. If you receive a defective or incorrect item, please reach out to our customer service team for assistance.

Q4: Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping fees will vary depending on the destination.

Q5: Can I cancel or modify my order after placing it?

Once an order is placed, it is processed promptly. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible if the order has already been processed.

Q6: Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email to track your order online.

Q7: Do you offer gift cards?

Yes, we offer digital gift cards that can be used for purchasing items on our website. You can buy them from our Gift Cards section.

Q8: How do I redeem a discount code?

You can redeem a discount code at checkout by entering the code in the 'Discount Code' box. The discount will be applied to your total order value.

Q9: What happens if my item is out of stock?

If an item is out of stock, you will be notified when it becomes available again. You may also be able to select a similar item.

Q10: Do you accept PayPal?

Yes, we accept PayPal along with other payment methods such as credit/debit cards, Apple Pay, and Google Pay.

CUSTOMIZATION QUESTIONS

Q11: What is Print on Demand (POD)?

Print on Demand is a service where products are printed and shipped only when an order is placed. This eliminates the need for inventory and ensures that each item is customized and created specifically for the customer.

Q12: How does the customization process work?

Once you select the apparel item you wish to customize, you can upload your design, logo, or artwork directly on the product page. Our system allows you to adjust the placement and size of your design to create the perfect look. After that, we handle the printing and shipping.

Q13: What file formats do you accept for customization?

We accept PNG, JPEG, SVG, and PDF file formats. For the best quality, we recommend high-resolution files.

Q14: Can I customize my design after placing the order?

Once the order is placed and the design is submitted, modifications are generally not possible. Please review your design carefully before finalizing the order.

Q15: Can I request a sample of my custom product?

Yes, you can request a sample of your custom design. Please contact our customer service team for more details.

Q16: What is the maximum size for a design?

The maximum design size varies depending on the product. You can find specific size limitations on the product customization page.

Q17: Do you offer custom embroidery options?

Yes, we offer custom embroidery for certain products. You can select the embroidery option when customizing your apparel.

Q18: Can I see a preview of my custom design?

Yes, our website provides a preview feature that allows you to see how your custom design will look on the selected product.

Q19: Can I cancel my custom order?

Custom orders cannot be canceled once the production process has begun. Please double-check your design before placing the order.

Q20: Are there any additional fees for custom designs?

Custom design fees may apply depending on the complexity and type of customization. The fees will be displayed on the product page before you place your order.

DELIVERY QUESTIONS

RETURNS QUESTIONS

Q28: Can I return an item?

Yes, you can return an item within 30 days of receiving it for a full refund or exchange. Please make sure the item is in its original condition.

Q29: How do I return an item?

To return an item, please visit our Returns page and follow the instructions. You'll need your order number and the item(s) you'd like to return.

Q30: How long does it take to process a return?

Returns are typically processed within 7-10 business days of receiving the returned item. Once processed, your refund will be issued to your original payment method.

Q31: Can I return sale or discounted items?

Sale and discounted items are subject to our return policy. Please review the item’s return eligibility on the product page.

Q32: What if I received a damaged or defective item?

If your item is damaged or defective, please contact our customer service team immediately. We will assist you with the return or exchange process.

Q33: How will I be refunded?

Refunds are issued to the original payment method. You will receive a confirmation email once the refund has been processed.

Q34: Can I exchange an item?

Yes, exchanges are possible for certain items. Please visit our Returns page to initiate the exchange process.

Q35: Do I have to pay for return shipping?

In most cases, you are responsible for return shipping unless the item is defective or incorrect. Please check our returns policy for details.

Q36: Can I return an item without the original packaging?

Items must be returned in their original packaging. If this is not possible, please contact us, and we may be able to assist you with an alternative arrangement.

Q37: Do you offer exchanges for custom items?

Custom items are generally not eligible for exchange unless they are defective. Please ensure your custom design is correct before placing your order.